Return & Refund Policy
At Carrspire, we aim to ensure a smooth and transparent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
We accept return requests under the following conditions:
- The product is received in a damaged or defective condition
- Manufacturing defect is identified upon inspection
- Wrong product delivered
Return requests must be raised within 7 days of delivery.
Conditions for Return Approval
To be eligible for return:
- Product must be unused and in original condition
- Original packaging must be intact
- All tags, accessories, and components must be included
- Proof of purchase (invoice) is required
- Serial number verification may be required
What is NOT Eligible for Return
Returns will NOT be accepted in the following cases:
- Normal wear and tear
- Scratches or cosmetic damage after use
- Airline or transport damage
- Misuse or improper handling
- Water or fire damage
- Animal bites or external damage caused after delivery
- Products without original packaging or invoice
Return Request Process
To initiate a return:
- Contact our support team via email or customer support form
Share the following:
- Order details
- Invoice copy
- Clear images/videos of the issue
- Serial number (if applicable)
- Our team will review your request within 2–5 business days
Inspection & Approval
- All returned products will undergo inspection before approval
- Carrspire reserves the right to accept or reject return requests based on inspection results
- If the product does not meet return conditions, the request will be declined
Refund Process
- Once the return is approved, refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- In case of COD orders, refunds will be processed via bank transfer or UPI
Replacement Policy
- Replacement will be offered instead of refund if a repairable defect is found
- Full replacement is provided only if the product is deemed non-repairable
- Replacement is subject to product availability
Shipping for Returns
- In most cases, customers may be required to self-courier the product to our service center
- In special cases, Carrspire may arrange pickup (based on location and product condition)
Return shipping charges may apply unless the issue is verified as a manufacturing defect.
Refund Exceptions
Refunds will not be issued in cases where:
- Product is damaged due to misuse after delivery
- Return request is made after the 7-day window
- Required proof (invoice/serial number) is not provided
