Warranty Policy
Last Updated: May 22, 2026
At Carrspire, we are committed to providing durable and reliable travel products. This Warranty Policy outlines the warranty coverage, exclusions, and claim process for our products.
Warranty Coverage
Trolley Bags
Carrspire trolley bags are covered by a 7-Year Limited Warranty against manufacturing defects.
Backpacks & Duffle Bags
Carrspire backpacks and duffle bags are covered by a 1-Year Limited Warranty against manufacturing defects.
What Is Covered
This warranty covers manufacturing defects related to:
- Wheels
- Handles
- Zippers
- Locks
- Stitching
- Structural defects
- Functional hardware issues caused during manufacturing
Warranty coverage applies only under normal usage conditions.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Scratches and cosmetic damage
- Airline or transport damage
- Accidental damage
- Misuse or improper handling
- Water damage
- Fire damage
- Animal bites or pet damage
- Damage caused by overloading
- Unauthorized repairs or modifications
Warranty Claim Process
To request a warranty claim, customers must provide:
- Valid purchase invoice
- Product serial number
- Clear images/videos of the issue
- Brief description of the defect
Customers may contact us through:
- Customer support form
- Official support email
After receiving the request, our team will inspect and verify the issue before approving the claim.
Repair & Replacement Policy
- Carrspire reserves the right to inspect the product before approving any warranty claim.
- Replacement will only be provided if the product or affected part is determined to be non-repairable.
- In many cases, replacement parts may be provided instead of full product replacement.
Self-Repair Support (Special Cases)
In selected cases, Carrspire may provide replacement parts directly to customers.
Customers may:
- Courier the product for inspection, or
- Receive replacement parts directly after inspection approval.
For self-repair support:
- Customers only need basic tools such as a screwdriver.
- Carrspire will provide a tutorial video and guidance for installation.
This option is available only in special approved cases.
International Warranty Support
For international customers:
- Replacement parts may be shipped directly after claim approval.
- Tutorial guidance/video support will be provided for installation.
- Customers may install the replacement part using basic tools such as a screwdriver.
International shipping timelines may vary depending on location.
Important Notes
- Warranty applies only to the original purchaser.
- Proof of purchase is mandatory for all claims.
- Warranty period starts from the original purchase date.
- Carrspire reserves the right to deny claims that do not meet warranty conditions.
Contact Us
For warranty support and claims:
CarrspireEmail: support@carrspire.comCustomer Support Form:
